Everything you wanted to ask.

Jatura offers three transparent pricing tiers: • Free Plan: $0/month - Up to 3 active jobs and unlimited applications, ideal for small teams • Pro Plan: Competitive monthly pricing - Unlimited jobs, advanced features, AI capabilities • Enterprise Plan: Custom pricing - Dedicated support, advanced security, custom integrations Unlike competitors who require sales calls for pricing, our costs are transparent and published on our pricing page.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe integration. Enterprise customers can also arrange invoice-based billing with annual contracts.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. When you upgrade, you'll immediately gain access to additional features. If you downgrade, changes take effect at the end of your current billing cycle.

Yes! Annual subscriptions receive a discount compared to monthly billing. Enterprise customers can access additional discounts with multi-year commitments. Contact our sales team for custom pricing on annual plans.

We'll notify you when you're approaching your plan limits. Depending on the limit (active jobs, team members, etc.), you may need to upgrade to continue adding resources. We never interrupt your recruiting process - you'll always have time to adjust your plan.

No setup fees or hidden costs. Our Free and Pro plans are self-service with no additional charges. Enterprise customers receive dedicated implementation support included in their package, with no separate setup fees for standard configurations.

Jatura includes comprehensive AI capabilities: • AI-powered candidate matching and screening with 100-point scoring • Automatic interview kit generation with competencies, questions, and scoring rubrics • AI Copilot for candidate summaries, job description drafting, and insights • Intelligent resume parsing and attribute extraction • Automated blog content generation for employer branding • AI-powered bug report processing and analysis Important: Our AI assists recruiters but never auto-rejects candidates - all hiring decisions remain human-controlled.

Yes! Jatura offers fully customizable hiring pipelines with 8 different stage types (Application Review, Phone Screen, Interview, Technical Assessment, Reference Check, Offer, Hired, Rejected). You can configure automated actions for each stage, set up custom workflows, define stage-specific tasks, and create approval requirements. Our Ashby-style pipeline gives you complete control over your hiring process.

Absolutely. Jatura is built for team collaboration with: • Role-based access control (Owner, Admin, Recruiter, Hiring Manager, Interviewer) • Shared candidate evaluations and scorecards • Internal notes and @mentions • Interview scheduling with team calendars • Real-time notifications and activity feeds • Company-wide analytics dashboard • Group-based organization for large teams

Yes! Our application forms are mobile-first and optimized for all devices. We also offer innovative application methods including text-to-apply (candidates text a keyword to apply), secure tokenized status tracking (candidates check their application status via unique URLs), and self-scheduling for interviews. The entire candidate experience is designed to work seamlessly on smartphones.

Jatura offers multi-channel communication: • Email (with SendGrid integration for reliable delivery) • SMS/Text messaging (via Twilio) • In-app chat with real-time messaging • Bidirectional email (candidates can reply to emails) • Message templates and bulk messaging • Automated notifications and reminders All communications are tracked in candidate profiles for complete visibility.

Getting started is simple: 1. Sign up for a free trial (no credit card required) 2. Complete the interactive onboarding guide 3. Set up your company profile and branding 4. Create your first job posting 5. Configure your hiring pipeline 6. Invite team members 7. Start receiving applications! Our product tours guide you through each feature, and help documentation is available throughout the platform.

Yes! We support data imports from major ATS platforms including Greenhouse, Lever, Workable, and others. Our team can help you migrate candidate data, job postings, and historical information. Contact our support team to discuss your specific migration needs and timeline.

No technical expertise required! Jatura is designed for recruiters and hiring teams, not developers. Our intuitive interface, guided setup, and interactive product tours make it easy for anyone to get started. For advanced features like API integrations or custom workflows, our documentation and support team are here to help.

Jatura integrates with essential recruiting tools: • Email: SendGrid for transactional emails and inbound parsing • SMS: Twilio for text messaging and text-to-apply • Payments: Stripe for subscription management • AI: OpenAI for intelligent features • Storage: Object storage for resume and file management • Calendar: ICS file generation for all major calendar apps We're continuously adding new integrations based on customer feedback.

Yes! Jatura provides a comprehensive API for custom integrations. Our RESTful API allows you to: • Create and update job postings • Manage candidates and applications • Trigger workflow actions • Access analytics data • Sync with your HRIS or other systems API documentation and authentication guides are available in our developer portal. Enterprise plans include dedicated API support.

Absolutely. Security is our top priority: • PostgreSQL database with encrypted connections • Session-based authentication with secure cookies • Password hashing using scrypt algorithm • TLS/SSL encryption for all data transmission • Role-based access control (RBAC) • Regular security audits and monitoring • Automated backups and disaster recovery • Secure file storage with access control Your candidate data is protected with enterprise-grade security measures.

Yes! Jatura is designed with GDPR compliance in mind: • Privacy Hub with granular consent management • Data request handling (access, export, deletion) • Candidate data retention controls • Privacy policy and consent tracking • Right to be forgotten implementation • Data processing agreements available • Audit logs for compliance tracking We provide the tools you need to maintain GDPR compliance in your recruiting process.

We take candidate privacy seriously: • Candidates control their data through the Privacy Hub • Explicit consent required for data processing • Secure, tokenized access to application status • Data minimization - we only collect necessary information • Transparent privacy policies • Secure data deletion when requested • No data sharing with third parties without consent Candidates have full transparency and control over their personal information.

Jatura offers multiple support channels: • Email support (support@jatura.com) • In-app support form with priority routing • Comprehensive help documentation • Interactive product tours and guides • Video tutorials and walkthroughs • FAQ and knowledge base Pro plan customers receive priority support. Enterprise customers get dedicated account management and phone support.

Email and form support is monitored Monday-Friday, 9:00 AM - 6:00 PM ET. We aim to respond to all inquiries within 24 hours. Urgent issues are prioritized. Enterprise customers receive 24/7 emergency support for critical issues.